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As part of the master program in Service Design at Politecnico di Milano, we were tasked to develop a concept for a Nike store to improve sales targeting at the segment of pro-consumers, enhancing customer experience with the use of IoT. A collaboration with Mariangela Clerici and Anand R Moorthy.

Personas

Nike Gym Concept

Current Customer Journey

Insights - Pro-Consumer's Needs 

Proposed Nike Hybrid Retail Concept

IoT Connection Map

© 2023 by Brian Ng

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