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As part of the master program in Service Design at Politecnico di Milano, we were tasked to develop a concept for a Nike store to improve sales targeting at the segment of pro-consumers, enhancing customer experience with the use of IoT. A collaboration with Mariangela Clerici and Anand R Moorthy.
Personas
Nike Gym Concept




Current Customer Journey
Insights - Pro-Consumer's Needs
Proposed Nike Hybrid Retail Concept






IoT Connection Map
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