Together with the department heads and senior management we mapped 7 main value streams, the main journeys that our patients will experience going though our healthcare system. This effort was then passed down to each departments to map their own processes. 

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Table Top Exercise sessions involved bring together stakeholders from multiple departments from doctors and nurses to porters and pharmacists. With reference to process maps and floor plans, each process step owners would take turns to run though and rehearse the entire patient flow from start to end. This allowed us to identify details such as the handover points between people or departments, logistics required, and gaps that need to be addressed. 

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Supporting the process owners, to facilitate Full Dress Rehearsals (FDRs) at our new hospital campus, we reenacted  our patient's journey to ensure that our staff are familiar with the new processes, and to ensure information technology, logistics and ancillary support are all ready before receive our first patient. 

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From this opportunity I have gleaned insights on how healthcare systems function, the experience to run large process mapping sessions and how to facilitate discussions with regards to design of processes.